Welcome to the Anmytek Help Center. Here you’ll find quick answers about assembly, payments, shipping, missing items, returns, and warranty support. If you can’t find what you need, contact us anytime—we’re happy to help.
Customer Support
Email: service@anmytek.com
Phone: +1 (909) 455-7520
Support Hours: Mon–Fri, 10PM–4PM (PST)
Assembly Help
Furniture assembly can feel tricky at first—especially if you haven’t done it before. We can provide step-by-step assembly videos or a manual for your specific product.
How to get assembly support:
Email us your order number and the product name (or SKU), and tell us what you need (video/manual).
We’ll send the correct resources as soon as possible.
Payments
PayPal is our primary payment method. Other payment options may be available depending on your country/region and the product.
Important: The most accurate list of available payment methods will always be shown on the checkout page at the time of purchase.
Shipping & Delivery
We ship internationally. Shipping timelines and fulfillment locations can vary based on:
- Product type (size/weight/oversized items)
- Your delivery address
- Inventory availability and warehouse distribution
- Fulfillment locations (overview):
We aim to ship from the nearest available warehouse when possible.
Some orders may ship from overseas (including China), depending on stock and product type.
We also have local inventory for select items in the United States, Canada, and Germany.
Delivery estimates & shipping fees:
The most accurate delivery estimate and shipping cost will be shown on the product page and/or at checkout.
For US and Canada customers, if local inventory is available, shipping is typically free.
For other regions, shipping fees and available shipping methods vary—please refer to checkout for the final amount.
Tracking:
Once your order ships, we’ll upload tracking details.
Tracking updates can take time to appear depending on the carrier and route.
Order Help (Missing Items / Split Shipments)
If you ordered multiple items, they may ship separately and arrive on different dates.
What to do:
Please allow time for all packages to arrive. Carriers may deliver boxes on different routes and schedules.
If it has been more than 48 hours since the first delivery and you still haven’t received all items, contact us with:
- Order number
- Which item(s) are missing
- Photos of what you received (if helpful)
We’ll check the shipment status and help resolve it quickly.
Returns & Exchanges
In general, we offer a 30-day return/exchange option, but return eligibility and the return window can vary by product. The most up-to-date return terms will be shown on the product page and/or at checkout.
Quality issues / shipping damage / wrong or missing parts:
If your item arrives damaged, defective, or missing parts, contact us.
We will help with a free replacement/exchange where applicable, and missing parts can be resent at no cost.
Non-quality returns (customer preference or non-defect reasons)
To be eligible, items must generally meet these conditions:
- Product is unused/unaltered (or in a condition that does not affect resale)
- Original packaging is kept intact and complete
- The item is not “final sale” (if marked)
- The return does not affect secondary resale of the product
Fees and costs:
For non-quality returns, customers may need to cover necessary fees (such as return shipping or handling/restocking-related costs), depending on the product and destination.
Final applicable costs and conditions will be confirmed by our support team and/or shown during the return process.
How to start:
Email us with your order number and the email used at checkout, and we’ll guide you through the next steps.
Warranty & Parts Support
Parts support (first 30 days):
If you have missing parts within 30 days, we will resend replacement parts free of charge.
Lifetime after-sales support:
We provide lifetime after-sales service support.
If the request is outside the warranty coverage period or policy scope, you may need to pay necessary shipping fees or other costs, depending on the part and destination.
How to submit a warranty/parts claim:
Please email service@anmytek.com with:
- Your first and last name
- Your order number
- Product name and item number (SKU)
- Your shipping address
- Photos/video of the issue
Customer Support
Email: service@anmytek.com
Phone: +1 (909) 455-7520
Support Hours: Mon–Fri, 10PM–4PM (PST)
Assembly Help
Furniture assembly can feel tricky at first—especially if you haven’t done it before. We can provide step-by-step assembly videos or a manual for your specific product.
How to get assembly support:
Email us your order number and the product name (or SKU), and tell us what you need (video/manual).
We’ll send the correct resources as soon as possible.
Payments
PayPal is our primary payment method. Other payment options may be available depending on your country/region and the product.
Important: The most accurate list of available payment methods will always be shown on the checkout page at the time of purchase.
Shipping & Delivery
We ship internationally. Shipping timelines and fulfillment locations can vary based on:
- Product type (size/weight/oversized items)
- Your delivery address
- Inventory availability and warehouse distribution
- Fulfillment locations (overview):
We aim to ship from the nearest available warehouse when possible.
Some orders may ship from overseas (including China), depending on stock and product type.
We also have local inventory for select items in the United States, Canada, and Germany.
Delivery estimates & shipping fees:
The most accurate delivery estimate and shipping cost will be shown on the product page and/or at checkout.
For US and Canada customers, if local inventory is available, shipping is typically free.
For other regions, shipping fees and available shipping methods vary—please refer to checkout for the final amount.
Tracking:
Once your order ships, we’ll upload tracking details.
Tracking updates can take time to appear depending on the carrier and route.
Order Help (Missing Items / Split Shipments)
If you ordered multiple items, they may ship separately and arrive on different dates.
What to do:
Please allow time for all packages to arrive. Carriers may deliver boxes on different routes and schedules.
If it has been more than 48 hours since the first delivery and you still haven’t received all items, contact us with:
- Order number
- Which item(s) are missing
- Photos of what you received (if helpful)
We’ll check the shipment status and help resolve it quickly.
Returns & Exchanges
In general, we offer a 30-day return/exchange option, but return eligibility and the return window can vary by product. The most up-to-date return terms will be shown on the product page and/or at checkout.
Quality issues / shipping damage / wrong or missing parts:
If your item arrives damaged, defective, or missing parts, contact us.
We will help with a free replacement/exchange where applicable, and missing parts can be resent at no cost.
Non-quality returns (customer preference or non-defect reasons)
To be eligible, items must generally meet these conditions:
- Product is unused/unaltered (or in a condition that does not affect resale)
- Original packaging is kept intact and complete
- The item is not “final sale” (if marked)
- The return does not affect secondary resale of the product
Fees and costs:
For non-quality returns, customers may need to cover necessary fees (such as return shipping or handling/restocking-related costs), depending on the product and destination.
Final applicable costs and conditions will be confirmed by our support team and/or shown during the return process.
How to start:
Email us with your order number and the email used at checkout, and we’ll guide you through the next steps.
Warranty & Parts Support
Parts support (first 30 days):
If you have missing parts within 30 days, we will resend replacement parts free of charge.
Lifetime after-sales support:
We provide lifetime after-sales service support.
If the request is outside the warranty coverage period or policy scope, you may need to pay necessary shipping fees or other costs, depending on the part and destination.
How to submit a warranty/parts claim:
Please email service@anmytek.com with:
- Your first and last name
- Your order number
- Product name and item number (SKU)
- Your shipping address
- Photos/video of the issue
